SunPower® Complete Confidence Warranty
A better warranty starts with a better product
Every part of your SunPower® Equinox™ system is meticulously designed to work perfectly together, and rigorously tested for long-term reliability. That’s why the SunPower® Complete Confidence Warranty is the only solar warranty to cover your whole system (not just the panels).
Complete System Warranty
The SunPower warranty ensures both product quality and the highest DC power production in the industry.
25 years
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Panels
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Microinverters
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Racking
-
Power production
10 years
-
Monitoring hardware
Complete Service Warranty
It’s the best warranty you may never have to use. But if you do, we make it simple and quick.
DC Panels
AC System
Monitoring
Racking
Microinverters
*Smartphone and laptop not included
??
Complete System Warranty
Every part of your SunPower® Equinox™ system is backed by one company. That way you never have to wonder which company you can depend on.
One company
The only company that stands behind your entire system, backed by more than $172M in long-term warranty reserves.1,2
Easy process
No need for receipts, proof of purchase or written claims.
Most comprehensive coverage
25 years—system on your roof; 10 years—monitoring technology.
Product and power
Full coverage for quality of product and solar power produced.
Highest warranted power production
With a 0.25% degradation rate (lowest in the industry), you can be confident that your SunPower® system will produce more than any other system—now and for many years to come.
Industry-first AC power warranty
We’ve raised the bar again with the industry’s first AC system level power warranty.
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SunPower Long Term Warranty Accrual as of 2016
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SunPower Quarterly Report, filed 2, Nov 2017. http://investors.sunpower.com
Conventional System
1
Each part is made and warranted by a different manufacturer.
SunPower® Equinox™ System
One company covers everything.
*Smartphone and laptop not included
Complete Service Warranty
If you experience issues with your system within 25 years of purchase, SunPower will send a SunPower-certified installation contractor to fix the issue—hassle free.
Ways to reach
Our nationwide network means a SunPower-certified installation contractor is right in your neighborhood. And we’re always just a call away at 1-949-742-1680.
Labor, shipping, parts—it’s all included
If a panel needs to be replaced, SunPower makes it easy.
Pitfalls of conventional solar warranties:
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You pay to ship new panels
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You pay to package and ship defective panels
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You must present original physical proof of purchase
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You must make claims in writing
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You have a short time frame to make a claim
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You pay the manufacturer a testing fee if they don’t find a defect
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© 2019 SunPower Corporation. All Rights Reserved. SUNPOWER and the SUNPOWER logo are registered trademarks of SunPower Corporation in the
U.S. and other countries as well.
SunPower® Warranty vs Conventional Solar Warranties
SunPower® Complete Confidence |
Conventional Solar Warranties* |
|
Product Warranty |
||
Panel |
25 Years |
10 Years |
Inverter |
25 Years |
N/A (separate inverter manufacturer warranty) |
Racking |
25 Years |
N/A (separate racking manufacturer warranty) |
Monitoring Technology |
10 Years |
N/A (separate monitoring manufacturer warranty) |
Power Warranty (DC) |
||
Start point |
98% |
97.5 |
Yearly decline |
0.25% |
0.7% |
End point |
92% |
80.7% |
Power Warranty (AC) |
||
Peak System AC power |
90% |
N/A (separate inverter manufacturer warranty) |
Included Servicing / Labor |
||
Shipping – new part |
Yes |
No** |
Shipping – old part |
Yes |
No** |
Installation |
Yes |
No |
Warranty Terms to Note |
||
25 years product (defect) coverage for all customers. Allows relocation of system. Allows beachside installations. |
*Representative of standard efficiency solar manufacturers such as Trina, YingLi and Canadian Solar. Competitor warranty information provided from latest warranty documentation from various conventional panel manufacturer websites as of June 2017. **Shipping covered by some conventional warranties. |
SunPower® Warranty vs LG Solar Warranty
SunPower® Complete Confidence |
LG Solar Warranty |
||
Product Warranty |
|||
Panel |
25 Years |
NeON 2 |
NeON R |
25 Years |
|||
Inverter |
25 Years |
N/A (separate inverter manufacturer warranty) |
|
Racking |
25 Years |
N/A (separate racking manufacturer warranty) |
|
Monitoring Technology |
10 Years |
N/A (separate monitoring manufacturer warranty) |
|
Power Warranty (DC) |
|||
Start point |
98% |
98% |
98% |
Yearly decline |
0.25% |
0.35% |
0.3% |
End point |
92% |
89.6% |
90.8% |
Power Warranty (AC) |
|||
Peak system AC power |
Yes |
N/A (separate inverter manufacturer warranty) |
|
Included Servicing / Labor |
|||
Shipping – new part |
Yes |
Panel Only |
|
Shipping – old part |
Yes |
No |
|
Installation |
Yes |
No |
|
Warranty Terms to Note |
|||
25 years product (defect) coverage for all customers. Allows relocation of system. Allows beachside installations. |
Customer pays if no fault is found by LG. Original sales receipt required. Modules must remain on the original location. Claim excluded if:
LG warranty terms as of June 2018. LG warranty documents not maintained on LG website in June 2019. |
SunPower® Warranty vs Panasonic Solar Warranty
SunPower® Complete Confidence |
Panasonic Solar Warranty |
|
Product Warranty |
||
Panel |
25 Years |
15 Years, 25 Years* |
Inverter |
25 Years |
N/A (separate inverter manufacturer warranty) |
Racking |
25 Years |
N/A (separate racking manufacturer warranty) |
Monitoring Technology |
10 Years |
N/A (separate monitoring manufacturer warranty) |
Power Warranty (DC) |
||
Start point |
98% |
97% |
Yearly decline |
0.25% |
0.26% |
End point |
92% |
90.76% |
Power Warranty (AC) |
||
Peak system AC power |
90% |
N/A (separate inverter manufacturer warranty) |
Included Servicing / Labor |
||
Shipping – new part |
Yes |
Yes |
Shipping – old part |
Yes |
Yes |
Installation |
Yes |
Yes |
Warranty Terms to Note |
||
25 years product (defect) coverage for all customers. Allows relocation of system. Allows beachside installations. |
*25 years only if system is registered within 60 days. Claim excluded if:
Warranty information taken from Panasonic’s website in March 2019. |