SunPower® Complete Confidence Warranty

A better warranty starts with a better product

Every part of your SunPower® Equinox™ system is meticulously designed to work perfectly together, and rigorously tested for long-term reliability. That’s why the SunPower® Complete Confidence Warranty is the only solar warranty to cover your whole system (not just the panels).

Complete System Warranty

The SunPower warranty ensures both product quality and the highest DC power production in the industry.

25 years

• Panels

• Microinverters

• Racking

• Power production

  10 years

• Monitoring hardware

Complete Service Warranty

It’s the best warranty you may never have to use. But if you do, we make it simple and quick.

DC Panels
AC System
Monitoring
Racking
Microinverters

*Smartphone and laptop not included

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Complete System Warranty

Every part of your SunPower® Equinox™ system is backed by one company. That way you never have to wonder which company you can depend on.

One company

The only company that stands behind your entire system, backed by more than $172M in long-term warranty reserves.1,2

Easy process

No need for receipts, proof of purchase or written claims.

Most comprehensive coverage

25 years—system on your roof; 10 years—monitoring technology.

Product and power

Full coverage for quality of product and solar power produced.

Highest warranted power production

With a 0.25% degradation rate (lowest in the industry), you can be confident that your SunPower® system will produce more than any other system—now and for many years to come.

Industry-first AC power warranty

We’ve raised the bar again with the industry’s first AC system level power warranty.

1. SunPower Long Term Warranty Accrual as of 2016

2. SunPower Quarterly Report, filed 2, Nov 2017. http://investors.sunpower.com

   Conventional System

   

   1

   Each part is made and warranted by a different manufacturer.

   SunPower® Equinox™ System

   One company covers everything.

   *Smartphone and laptop not included

   Complete Service Warranty

   If you experience issues with your system within 25 years of purchase, SunPower will send a SunPower-certified installation contractor to fix the issue—hassle free.

   Ways to reach

   Our nationwide network means a SunPower-certified installation contractor is right in your neighborhood. And we’re always just a call away at 1-949-742-1680.

   Labor, shipping, parts—it’s all included

   If a panel needs to be replaced, SunPower makes it easy.

   Pitfalls of conventional solar warranties:

   • You pay to ship new panels

   • You pay to package and ship defective panels

   • You must present original physical proof of purchase

   • You must make claims in writing

   • You have a short time frame to make a claim

   • You pay the manufacturer a testing fee if they don’t find a defect

© 2019 SunPower Corporation. All Rights Reserved. SUNPOWER and the SUNPOWER logo are registered trademarks of SunPower Corporation in the

U.S. and other countries as well.

SunPower® Warranty vs Conventional Solar Warranties

	SunPower® Complete Confidence	Conventional Solar Warranties*
Product Warranty
Panel	25 Years	10 Years
Inverter	25 Years	N/A (separate inverter manufacturer warranty)
Racking	25 Years	N/A (separate racking manufacturer warranty)
Monitoring Technology	10 Years	N/A (separate monitoring manufacturer warranty)
Power Warranty (DC)
Start point	98%	97.5
Yearly decline	0.25%	0.7%
End point	92%	80.7%
Power Warranty (AC)
Peak System AC power	90%	N/A (separate inverter manufacturer warranty)
Included Servicing / Labor
Shipping – new part	Yes	No**
Shipping – old part	Yes	No**
Installation	Yes	No
Warranty Terms to Note
	25 years product (defect) coverage for all customers. Allows relocation of system. Allows beachside installations.	*Representative of standard efficiency solar manufacturers such as Trina, YingLi and Canadian Solar. Competitor warranty information provided from latest warranty documentation from various conventional panel manufacturer websites as of June 2017. **Shipping covered by some conventional warranties.

SunPower® Warranty vs LG Solar Warranty

	SunPower® Complete Confidence	LG Solar Warranty
Product Warranty
Panel	25 Years	NeON 2	NeON R
		25 Years
Inverter	25 Years	N/A (separate inverter manufacturer warranty)
Racking	25 Years	N/A (separate racking manufacturer warranty)
Monitoring Technology	10 Years	N/A (separate monitoring manufacturer warranty)
Power Warranty (DC)
Start point	98%	98%	98%
Yearly decline	0.25%	0.35%	0.3%
End point	92%	89.6%	90.8%
Power Warranty (AC)
Peak system AC power	Yes	N/A (separate inverter manufacturer warranty)
Included Servicing / Labor
Shipping – new part	Yes	Panel Only
Shipping – old part	Yes	No
Installation	Yes	No
Warranty Terms to Note
	25 years product (defect) coverage for all customers. Allows relocation of system. Allows beachside installations.	Customer pays if no fault is found by LG. Original sales receipt required. Modules must remain on the original location. Claim excluded if: Ammonia damage (despite claiming certification to IEC62716, Ammonia corrosion testing) Rust LG warranty terms as of June 2018. LG warranty documents not maintained on LG website in June 2019.

SunPower® Warranty vs Panasonic Solar Warranty

	SunPower® Complete Confidence	Panasonic Solar Warranty
Product Warranty
Panel	25 Years	15 Years, 25 Years*
Inverter	25 Years	N/A (separate inverter manufacturer warranty)
Racking	25 Years	N/A (separate racking manufacturer warranty)
Monitoring Technology	10 Years	N/A (separate monitoring manufacturer warranty)
Power Warranty (DC)
Start point	98%	97%
Yearly decline	0.25%	0.26%
End point	92%	90.76%
Power Warranty (AC)
Peak system AC power	90%	N/A (separate inverter manufacturer warranty)
Included Servicing / Labor
Shipping – new part	Yes	Yes
Shipping – old part	Yes	Yes
Installation	Yes	Yes
Warranty Terms to Note
	25 years product (defect) coverage for all customers. Allows relocation of system. Allows beachside installations.	*25 years only if system is registered within 60 days. Claim excluded if: Corrosion “Unknown technical issues” Warranty information taken from Panasonic’s website in March 2019.